Refund policy
Last Updated: [Insert Date]
We want you to be satisfied with your purchase from CPAPAirCare. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.
1. Eligibility for Returns
To qualify for a return:
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The item must be unused, unopened, and in original packaging
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Return request must be made within 30 days of delivery
Non-Returnable Items (Due to Hygiene Regulations)
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CPAP masks (opened)
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Cushions and pillows
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Tubing
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Filters (opened)
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Humidifier chambers (opened)
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Any item with a hygiene seal that has been broken
These rules follow industry standards similar to CPAP suppliers nationwide.
2. Return Process
To start a return:
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Email support@CPAPAirCare.com
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Include your order number and reason for return
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Wait for return authorization (RMA)
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Ship item back using the instructions provided
Unauthorized returns may not be accepted.
3. Refunds
Once the returned item is received and inspected:
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Approved refunds are processed to your original payment method
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Shipping fees are non-refundable
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A restocking fee may apply for certain items
Refund time may vary based on your bank.
4. Exchanges
If you received a defective or incorrect item:
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We will replace it at no cost
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Contact us within 7 days of delivery with photos of the issue
5. Damaged or Lost Packages
If your package is damaged during shipping:
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Notify us within 48 hours
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Provide photos of the damage
If your package is lost:
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We will open a claim with the carrier
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Replacement or refund will be issued once the claim is resolved
6. Contact
For returns, refunds, or support: